Friday Nov 16, Pairings Wine Bar and Restaurant, 310 Main Street, Pleasanton CA 94566, 7:45-10:45pm. After 2 months away, Rolando finally returns to this exciting social hotspot in downtown Pleasanton. This young, expanding wine bar features fine wines, tapas and now dinners. Rolando will perform his broad repertoire on solo guitar and voice. Free! www.pairingscellars.com, (925) 398-8846.
Tag: www.riovida.net
-
Estaire Godinez and Rolando Morales to appear at the Havana on Saturday, November 10, 2018
Saturday Nov 10, Havana Cuban Cuisine, 1516 Bonanza St., Walnut Creek, approx 8:30-11pm. Rolando returns for this special series of duet engagements at this fine Cuban restaurant and live music venue. Tonight Rolando welcomes the charismatic Latin percussionist-vocalist Estaire Godinez, who has played with George Benson and Prince; and on guitar, voice and his pedal board of magic, Rolando Morales. This is a rare opportunity to catch this inspiring duet laying down their unique blend of Latin-jazz fusion. Don’t miss it! www.havanarestaurant.net, (925) 939-4555.
-
Big Business and Customer Experience Attitudes – Google
Google is one of top three companies in the world and the customer experience is unreliable.
Sundar Pichai CEO, Google Inc. Today’s news clip from 360 Law:
“The U.S. Supreme Court appeared skeptical of whether Google Inc.’s so-called cy pres settlement of a privacy class action was fair, under which $2 million went to class counsel, $5 million went to third parties chosen by class counsel and the company, and zilch went to the 129 million Google users who made up the class.
Google’s earnings more than doubled over the last 5 years, their share Price went from $513.52 to $1,090 this morning.
I use google as a customer. I like their email program services for business and at home, not for mass mailings mind you. That services is very overpriced and doesn’t come with core features. I have a separate service provider for that. I also use google analytics, its pretty ok. It should be considering they make their money by tracking web traffic. It could be quite better from my point of view. Google’s big issue is that their instructions are horrible.
I like to be treated well, by knowledgeable, well-trained people who have a humane attitude. I am not alone. Customer Service or more precisely our Customer Experience is now so bad that it is quickly becoming the New Frontier in generating or negatively affecting ROI.
Google at its absolute worst.
I rent cloud space. I guess because one of my drives is linked to a free Gmail account the young man displayed an attitude problem. He assumed it was free even thought it was not. Maybe he didn’t have access to my account details? Or was too lazy to look? He claimed that when Google Drive lost much of my data, that was:
a) because I only use the consumer version. Never mind that I pay twice than what I pay for the business version that I also use.
b) I could not have lost data from before 2012 because they didn’t even offer google drive before then.Customer service should not drive up your blood pressure, nor should it make you angry.
The young man’s attitude was horrible. He was rude, arrogant and clearly not very bright. The idea that you may back up other storage that included data from prior years entirely escaped his universe of thoughts.
For the business drive I got a young man on the phone – after looking forever to find a phone number – who was clearly able to read his script and while he was not the brightest person I have ever encountered, he was diligent, thorough and polite. He got the job done, eventually, after studying the manual and talking to his boss a few times. Due to his positive attitude I was able to remain patient and polite more easily. Attitude matters!
Google has its shares of problems. Every large international company has problems. Google apparently has hired horrible Ku Klux Klan loving men who created havoc for the company. More here.
The above mentioned lawsuit very much reflects the conversation I had with the Google Drive young customer experience man – he was rude, intellectually challenged, and despite the fact that I am a paying customer, his attitude was inhumane. The young man for the business account which costs less was diligent and polite. On the big business side people are down right courteous.
What I glean from this is that Google does not believe that we are all created equal.
I am the same person with three different level of services and I am treated entirely different in each scenario. This should not be! Does it really matter whether I call as an individual or as a business client? Please, Google hire better people and train them better. By having more than one type experience with a large company I can’t trust you in any area of your business.
Google has a hierarchy of value systems or let it fester and they don’t promote women through the glass ceiling. You should, you would do better.
Mr. Pichai, trust is build on a relationship that allows each person to count on the other person to do the right thing. The Supreme Court of this land ruled that “Corporations are People.” So Google, why can I only rely on you if your employees consider me worthy, and why does it change from scenario to scenario?
How about just one link with help to get to the right person? I want a better customer experience.
-
VigilintsHeart™ Launches “Shop, Save, Donate” helping parents save money while donating to schools and non-profits.
Working together to create a better world for our kids.VigilintsHeart™ Launches “Shop, Save, Donate” helping parents save money while donating to schools and non-profits.
RioVida Networks is happy to announce the creation of the new VigilintsHeart program that will allow parents to shop online in over 1200 stores that offer special savings. The portal which can be reached via a link on the VigilintsHeart tab or direct by visiting the store directly.
The customer signs up and receives the sales prizing from the overall stores directly, but because the shopping is done through the portal the customer an additional small savings. And, more importantly this customer “VigilintsHeart” savings is matched and collected from the purchase of all the participants. This collective affiliate fee is then donated to various school programs through Micro Donations addressing teachers concerns.
The VigilintsHeart™ “Shop, Save, Donate” community outreach program will provide micro donations to individual school teachers. Often these dedicated professionals reach into their own pocket to purchase school supplies for our kids. The average teacher spends over $400 out of pocket each year and they really need pencils, paper, books, computer programs, chalk, rulers, glue, and many other items that they use during their instructions. Many parents are either unable to financially assist the teacher or they “assume” that these supplies are provided by the schools. Unfortunately, school administrators often are burdened with safety needs, building maintenance, and salaries.
There are many wonderful people at the PTA that diligently raise money to help with the bigger issues, school trip, music lessons, art classes and new recess areas. Often the “little things” – what the teacher actually needs to liven up their class room for the kids on a daily basis rescinds to the background.
Together we can help! Just move your online shopping to the portal, get your friends and family to do it, and Vigilints will donate their portion of the affiliate fee to teachers and non-profits.
The VigilintsHeart™ “Shop, Save, Donate” program is simple. Parents join the program FREE by signing up to shop online through the VigilintsHeart™ portal, they receive the discounts offered by the affiliates. The participating list of major stores includes nearly everyone’s favorite store, including Macy’s, Kohl’s, Sak’s Fifth Avenue, Best Buy, Old Navy, Disney’ and many other popular stores. Participants shop and save. The Loyalty Superstore receives 25% for licensing of the software platform, program managers, customer experience center, and maintenance team, and the rest of the affiliate commission will be donated to the VigilintsHeart™ program who will provide funds to the organizations.
Click on picture to sign up for the shop, save and donate program
This program does not alter the other VigilintsHeart™ Educational Programs which provide product and donations to teacher’s class rooms and programs. We invite classrooms and teachers to submit their donation requests.
“We are excited to help schools, children and non-profits through VigilintsHeart™,” said Martin Berns, CEO of Loyalty Superstore. Mr. Berns continued, “Loyalty Superstore is dedicated to serving the needs of its affiliates, customers, and the community, and are proud to be a part of the VigilintsHeart.”
The VigilintsHeart™ “Shop, Save, Donate” program is reaching out to other companies who wish to participate or add funds through sponsorship. To sponsor or learn more about the American classroom’ needs and the donations VigilintsHeart™ make by contacting Edie Okamoto to discuss how you may wish to participate as a co-sponsor.
About VigilintsHeart™
Vigilint Biosensors strives to provide fun and safe solutions to families with children: communications and learning for children and peace of mind for parents. The combination of the best location technologies (GPS, GNSS, A-GPS and sensors) will easily locate your child, anytime and anywhere. Vigilint Biosensors is dedicated to improving the quality of care that parents and senior caregivers provide through a complete 360º intelligent family care assistant, that connects family members together via smartwatches. Vigilint Biosensors provides the family/caregivers with a cloud infrastructure bringing devices and software services together, which strives to improve time management and reduce stress by improved non-intrusive care for kids, seniors, and other loved ones in need. This is achieved through the most modern application of Artificial Intelligence and Machine Learning technologies to life data that provide alerts, if and when needed. “When those we care about are well, we can relax and focus on our day.” www.vigilint.store
For introductions and appointments with the appropriate contact persons or to receive further Viglint Biosensors press materials, whitepaper links, or investor packages please contact Edie Okamoto at +1 510 693 0166 or edie.okamoto@riovida.net
The Loyalty Superstore Officers and Board have 50 years of successfully experience in the Loyalty and Rewards space. We have extensive experience in launching and operating public companies. Loyalty Superstore, Inc. (“LSS” or “the company”) began developing proprietary loyalty and rewards solutions in early 2013. The company has been servicing a niche market for mid-large brands that wanted a private branded, Value Add customizable online loyalty rewards platform, both nationally and locally. To learn more about the www.loyaltysuperstore.com
We love to learn more about your ideas on how we can grow this program. You may reach Edie Okamoto with your request or to learn how we could set up a school specific program for you.
And don’t forget to join our growing community of professionals and parents atTwitter & Facebook.
Attention writers and parents: Please feel free to share your accomplishments, advice for other parents on the Vigilint Biosensor blog
Feel free to reach out for an interview and for consideration of recommended products or services for review. We will be glad to consider featuring highly recommended products or services in our advice columns, as long as, we deem them to match well with our desire to support only high quality products that represent our core values and that we may consider reselling through our app(s) or store(s).
