Category: Business

  • Access your mobile phone with your performance eyewear

    Liberty Sports partners with Avaya
    Liberty Sports partners with Avaya

    Liberty Sport Shoots for the Moon with Avaya Midmarket Solutions

    SANTA CLARA, CA–(Marketwired – May 02, 2017) – As Liberty Sport grew into a dominant force in the performance eyewear industry and a choice for NASA missions, the company needed a new approach to communications and customer service to mirror the high quality of its products. Called to join the mission, Avaya Midmarket Solutions provided the functionality, mobility and remote accessibility that enables Liberty Sport to execute powerful launches with sustained contact at a level the company had not experienced before.

    Significant growth brought Liberty Sport to a crossroads. It had to decide whether to support increasing demand by upgrading its existing solution from an Avaya competitor, or to consider solutions from other vendors. The company elected to change course once Avaya Midmarket Solutions came into the picture with unified communications and contact center support. Avaya offered functionality and efficiency that made an upgrade of their existing solution pale in comparison. Ultimately, the new Avaya solutions enabled Liberty Sport to:

    • Integrate with existing systems so agents are better informed when working with customers.
    • Increase scalability to handle more customers with better service quality.
    • Enhance mobility for traveling executives and managers, allowing them to use their smartphones to seamlessly access calls and messages sent to their company extension.
    • Provide better remote access for and oversight of work-at-home agents. When a major snowstorm caused some to lose power at their homes, agents were able to continue working from any location where they could get Internet access through a wifi connection.
    • Generate real-time and historic reports that enable better staffing strategies and performance improvements among the agent workforce. Management can view peak call times and adjust staffing as needed, which has already resulted in different shift hours. This will also lead to more revenue as agents are placed in roles where they can generate sales.
    • Significantly improved voice quality throughout the organization.

    Liberty Sport Vice President Robin Young said:

    “When I saw how much reporting functionality Avaya would give us, that’s what made me go this route. What Avaya offered was still more than what the upgraded system would give us. Avaya is always staying above the cusp, always striving to improve their products.”

    Learn more about Liberty Sport and the company’s implementation of Avaya Midmarket Solutions in the case study.

    About Liberty Sport

    For nearly a century, Liberty Sport has been producing superior frames and lenses to handle the rigors of sport. Built to perform under demanding conditions, our products set the global standard for sports eyewear and Rx. From leading ASTM F803 impact sports protective to innovative sun technology, our commitment to research and innovation is unrivaled. And you’ll see that commitment in every product we make.

    About Avaya

    Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications with integrated, secure networking- offered on premises, in the cloud, or a hybrid. Today’s digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

  • Tillerson is a sidelined Fake “Secretary of State” – who runs the country?

    Tillerson sidelined and replaced by two financial oligarchs who are working for their personal and family’s fortunes and Lt. Gen. H. R. McMaster who is meant to be a National Security Advisor. If he is an advisor why is the Secretary of State sidelined? What is their agenda?

    So the US is now run by Real Estate Mogul Jared Kushner – who has is still involved in major real estate deals – contrary to the earlier press releases.

    Gary Cohn, ex Goldman Sachs president, who still managers nearly 1 Million shares of Goldman Sachs, essentially still working for Goldman Sachs.

    In a NYT article Kate Kelly on JAN. 25, 2017:
    “Goldman Sachs has rewarded its departing president, Gary D. Cohn, with expedited access to cash and stock payments valued at nearly $300 million, and in doing so has tacitly encouraged another of its executives to accept an influential role in Washington. Late on Tuesday, Mr. Cohn, director of the National Economic Council advising President Trump, disclosed in a securities filing that he and his family members had received ownership that day of 940,908 shares of Goldman stock — a position valued at nearly $220 million. That award came in addition to a cash payout, announced the same day, amounting to about $65 million, leaving him with a total windfall of about $285 million.”

    Lt. Gen. H. R. McMaster, National Security Advisor, replaced Michael Flynn who apparently turned out to be a foreign agent and working for Putin, together with Carter Page, Giuliani, Sessions, Kushner and many others.

    What is the agenda?  Is there an agenda other than setting up more Trump and Kushner properties, under threat of a Military invasion or Financial Blackmail.  With Trump wanting to get rid of all the “bad hombres”  clearly the meeting was not meant to be friendly. Or, is the “bad hombres” fake news, merely meant to distract us of the biggest Oligarch take over of our country.

  • Amid questions about ethics Andy Pudzer withdraws himself from nomination for Secretary of Labor

    Pudzer who is responsible for such misogynist ads, withdraws over conflicts
    Pudzer who is responsible for such misogynist ads, withdraws over conflicts

    Puzder who fought for lower minimum wages or automation in the fast food industry finally realized that even some Republicans are more pro-worker than he planned to be.  He has been sued numerous time for underpaying workers, which is illegal.  The Labor Department claimed that in 2,561,000 earned $7.25 or less per hour.  Please note that all minimum wage workers who live in states with a higher minimum wage than the Federal Minimum wage rate are not even included in the statistics. Chart

    Puzder fights against raising the minimum wage for his workers while paying himself more very well.  Meanwhile, according to CKE’s final public disclosure after going private—Puzder made more than $4 million in salary and bonuses.

    Mother Jones reported in December:  “Back in 2004, the company agreed to pay $9 million to settle claims that it had not paid overtime to store managers. In 2013, CKE was hit with a class-action suit for “allegedly failing to pay its general managers overtime, even while requiring them to be on call 24 hours a day,” reports Law 360.”

    In response to the proposal to raise minimum wage, Puzder vowed to replace workers with machines. This is what he sarcastically said about machines: “They’re always polite, they always up sell, they never take a vacation, they never show up late, there’s never a slip-and-fall, or an age, sex, or race discrimination case.”

    Donald J. Trump strongly defends Andrew F. Puzder, his chosen secretary of labor who is an outspoken critic of the worker protections enacted by the Obama administration.  Trump, accused under oath of raping his first wife, defends Puzder and claims that he is treated “unfairly.”  Really?

    Puzder’s ex-wife Lisa Henning was terribly abused by him. She said that Puzder  in a widely reported interview that “attacked me, choked me, threw me to the floor, hit me in the head, pushed his knees into my chest, twisted my arm and dragged me on the floor, threw me against a wall, tried to stop my call to 911 and kicked me in the lower back,” according to a 1989 Riverfront Times article.

    At last Puzder withdrew his name from the nomination.

    Now that Trump, Bannon and Puzder had been accused of spousal abuse, we really need to start wondering.  We know that the best predictor for terrorist is a history of family violence.  Hmmm.  Maybe we need to look at our government through the lens of Domestic Violence.  Article

     

  • Good Guy Billionaire: Who is Priscilla Chan Zuckerberg?

    Priscilla Chan Zuckerberg
    Priscilla Chan Zuckerberg

    Ms. Priscilla Chan is a former grade school teacher and a recent medical school graduate training to become a pediatrician.  She has a strong commitment to health and put’s her wealth toward the common good. Her parents came as refugees to seek a better life.  Now she is one of the top Billionaires who is committed to make life better for everyone.

    In an interview with Today, Priscilla Chan recalled: “If you’re the first generation to go to college, sometimes you don’t realize your potential until others point it out.”  For her, those individuals were her public school teachers, whom she credits for “getting me excited about learning.”   Priscilla spoke Cantonese growing up, learned English in school and life, and studied Spanish to server her patients better.

    Her commitment to health is genuine and unsurpassed.  She met her husband Mark Zuckerberg at Harvard where they were first class mates and later they dated.  They dated for 10 years before deciding to get married to form their family.

    She and her husband donated $600 Million dollars through her charity organization CZI to create a Biohub together with University of California at San Francisco, Stanford University and University of California at Berkeley, which will be headquartered next to UCSF’s Mission Bay
    campus in San Francisco.

    She is an amazing woman who is one of the best examples of what America genuinely stands for.  Immigrants who seek a better life and in turn make life for the rest of Americans a better place.  Thank you Ms. Chan Zuckerberg for sharing your big heart, brilliant mind, and wealth for the greater good.